Question 1

HOW DO I CLEAN AND PROTECT MY JEWELLERY?

Accepted Answer

To ensure longevity, we recommend you clean your jewellery regularly depending on use. For a light clean, polish jewellery with a soft lint free cloth. Use fabrics such as microfibre, velvet and cotton as rougher materials like polyester or even paper towels can leave fine scratches. For a deeper clean, soak in a diluted solution of liquid dish-washing detergent and luke warm water for a few minutes. Gently use a soft toothbrush to remove any dirt and then rinse thoroughly in clean warm water. Dry your jewellery completely using a soft cloth.
 
If your jewellery is not worn regularly, store in a safe dry place like a dust bag or in the original packaging. Items are best stored separately to avoid scratching.
 
​It is recommended that you get your jewellery professionally cleaned once a year. The settings should also be examined during this time to prevent the loss of precious stones.
 
White gold and silver options are Rhodium plated to enhance its appearance and may require re-plating (at your expense).

Question 2

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Accepted Answer

Collection items - Most of our fine jewellery pieces are made to order. Please allow for 1-3 weeks for delivery. If we have your desired piece in stock, it will be sent out immediately.

Bespoke service - For all custom pieces, depending on the size and complexity, please allow 3-6 weeks for delivery from the beginning of the production process. During this time, we will be in communication with you regarding the progress of your piece.

Paredes & Co. is not responsible for missing or lost packages once tracking shows delivered. Please use the tracking number we provide to follow your order until it has been delivered. Should you never receive your order, but the tracking number shows that it’s been delivered, please check with your mailman, neighbours or building manager before contacting us. If you are still unable to locate the package, please reach out to us and we will file a claim. Based on the outcome of the claim, we may or may not be able to replace your order.

Question 3

SIZING GUIDE

Accepted Answer

CHAIN SIZE GUIDE

Results may vary according to different body-types.

BRACELET SIZE GUIDE

1. Measure your wrist just below the wrist bone, where one would normally wear a bracelet, with a flexible measuring tape, or a strip of paper. 
2. If you are using a plain strip of paper, then measure that item with a ruler to determine your wrist size. 
3. Add 1/4 inch to 1 inch to your wrist size, depending on whether you would like a snug, comfort, or loose fit.

RING SIZE GUIDE

The Paper Strip Test 
- Cut a small strip of paper 
- Wrap it around your finger snugly. 
- Mark the point where the end of the sting or paper meets 
- Measure the length with a ruler and compare your measurement to our sizing picture. 
The length of your paper is equal to the inner circumference shown below.

Download our printable Ring Size Guide.

Question 4

CUSTOM JEWELLERY AT A LOWER PRICE POINT?

Accepted Answer

People often think that bespoke jewellery will be more expensive than jewellery bought at the larger, mass produced jewellers. At Paredes & Co., we do not have expensive advertising, flashy premises that demand high rents, or pushy salespeople. The cost of all that is passed onto the customer for quality jewellery and personable service.

Question 5

JEWELLERY REPAIR SERVICES

Accepted Answer

Our main business is solely on designing and manufacturing incredible jewellery, however, we work closely with a local partner (based in Auckland, CBD) for after-care solutions and cleaning on your Paredes & Co. jewellery. 
For any issues, please contact us directly and we can assist in guiding you to the right direction.

Question 6

TAX FREE SHOPPING (DUTY FREE)

Accepted Answer

Paredes & Co. is proud to offer tax-free shopping, allowing you to take the time to select or custom make the perfect piece of jewellery and collect from Auckland International Airport before departure.

Find out more information about this here

Question 7

WHEN IS YOUR NEXT SALE?

Accepted Answer

At Paredes & Co. we do not believe in discounting our products.

We believe our clients only deserve the best and our objective is to make your jewellery exceptional.
 
Our competitive pricing involves intentional limiting of inventory and the best price upfront so that we can ensure the quality you are paying for is worth every cent and more. 
 
We focus on building a luxury brand that our clients can trust and forever will be proud to support.

Question 8

DOES MY JEWELLERY COME WITH CERTIFICATION?

Accepted Answer

We are partnered with JVC, a local professional valuation company in Auckland, New Zealand and are able to provide an official appraisal report of your piece at an additional cost. We recommend this option for higher-priced jewellery to enable you are insured in the event of loss.
 
Please contact us if you are needing more information regarding an evaluation.
This process is usually very quick and can be done in a few days.
 
For any purchases over $3,000 NZD we will honour an evaluation free of charge.

Question 9

CAN I WEAR MY JEWELLERY IN THE SHOWER?

Accepted Answer

All of our gold, stainless steel and sterling silver pieces will wear well in water. However, silver and gold oxidize when they come into contact with certain chemicals and minerals (present in shampoos and soaps) - especially at an elevated temperature causing tarnishing. To ensure longevity, we recommend that you remove your semi-fine jewellery before showering, swimming, and applying cosmetics & fragrances.

Question 10

DOES MY JEWELLERY COME WITH PACKAGING?

Accepted Answer

Yes - All orders online or in person come with incredible Paredes & Co. Packaging which may include Paredes branded: 
 
- Shopping Bag 
- Jewellery Box 
- Jewellery Pouch
- Microfibre Cleaning Cloth
- Thank You Card

Question 11

MY JEWELLERY IS ENGRAVED, CAN I RETURN IT?

Accepted Answer

Unfortunately once your piece has been personalised, it will not be covered by our 14 day return policy. However, in the unlikely event your custom order is faulty, it may be returned according to our terms and conditions.

Question 12

IS MY CUSTOM DESIGN TRULY ONE OF A KIND?

Accepted Answer

Yes - If your custom design is distinctive and made uniquely for you, it will be kept exclusive. However, for more simplified settings and designs, we cannot guarantee that the piece will not be recreated - but as a courtesy to you we will always try to personalise it differently.

Question 13

DO YOU SELL WATCHES?

Accepted Answer

Watches and jewellery have a rich, intertwined history, with both representing craftsmanship, luxury, and personal expression. While we don’t sell watches, we regularly share watch inspiration on our Instagram. We have specialised in projects for high-quality aftermarket modifications with  timepieces (not affiliated) such as Rolex, Audemars Piguet, and Cartier. Our expert artisans can set diamonds on entire watches, bezels, and other components, and we can procure genuine parts like dials and bezels upon request. Every customisation is carried out with meticulous attention to detail, ensuring your watch reflects your unique style while maintaining the highest standards of craftsmanship and authenticity.

Question 14

WHAT DOES K, CARAT & TCW MEAN?

Accepted Answer

A carat (Ct) is the unit used to measure the weight of individual diamonds and other gemstones.

Total carat weight (TCW) is used to measure the combined carat weight of all the diamonds or gemstones in a piece of jewellery.

Karat (K), is a system that measures the ratio of pure gold to other alloys in a piece of gold jewellery. 
10K - 41.6% pure gold
14K - 58.3% pure gold
18K - 75% pure gold
24K - 100% pure gold

Sterling Silver (925) - 92.5% Silver 
An alloy made from 92.5 percent silver and 7.5 percent alloy. An alloy is essentially the mixture of two (or more) elements taken from the periodic table. Regarding sterling silver, the alloys can include zinc, copper or nickel.

Frequently asked questions